HOSC Operations Banking Team Lead

Agensi Pekerjaan Adecco Personnel Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment agency seeks a Team Lead for their Channel Operations Centre in Kuala Lumpur. In this role, you will manage the operations of a unit handling customer claims from self-service machines like ATMs and CDMs. Responsibilities include overseeing daily activities, ensuring service agreements are met, staff management, and communication with stakeholders. The candidate should possess a Bachelor's degree and ideally have 6 to 10 years of experience in financial operations, alongside strong supervisory skills and proficiency in MS Office.

Qualifications

• Minimum of 6 to 10 years of experience in financial institutions operations.
• Proven team supervisory and management experience is advantageous.
• Proficient in MS Office applications.

Responsibilities

• Manage daily operational activities to ensure claims are processed within defined service level agreements.
• Review daily claims volume and allocate manpower effectively to meet operational demands.
• Serve as the escalation point for process breaks and abnormalities.

Skills

Team supervisory experience

MS Office proficiency

Effective communication skills

Self Service Terminal knowledge

Education

Bachelor's degree in a relevant field

Job description

Team Lead, HOSC, Channel Operations Centre

As a Team Lead in the Channel Operations Centre Hub Operations Service Centre, you will oversee a backroom operations unit dedicated to supporting the processing of customer claims from Self-service machines, including ATMs and CDMs. Your role involves managing daily operational activities, ensuring efficient resource allocation, and maintaining service level agreements. You will act as the primary point of escalation for process issues and abnormalities, while also handling communications with internal stakeholders and external vendors. This position requires supervisory and administrative oversight, along with providing coaching and training to enhance team proficiency. You will also contribute to process improvement initiatives and participate in enhancement projects as needed.

What you will Do?

Manage daily operational activities to ensure claims are processed within defined service level agreements.

Review daily claims volume and allocate manpower effectively to meet operational demands.

Serve as the escalation point for process breaks and abnormalities, ensuring timely resolution.

Communicate effectively with internal stakeholders and external vendors to maintain operational efficiency.

Provide coaching and training to team members to improve their proficiency and performance.

Your Skills

Bachelor's degree in a relevant field is required.

Minimum of 6 to 10 years of experience in financial institutions operations is preferred.

Proven team supervisory and management experience is advantageous.

Proficient computer skills, particularly in MS Office applications, are essential.

Effective verbal and written communication skills are necessary for success in this role.

Familiar with Self Service Terminal.

Interested?

If you are interested in this opportunity, please submit your complete application through our online platform or via email at [e-mail].