Homestay Customer Service cum Admin

Anju management; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality firm in Johor Bahru seeks a dedicated candidate to manage and expand its homestay business. The role involves handling guest inquiries, supporting operations, and contributing to a collaborative team culture. Ideal for proactive individuals passionate about hospitality, this position offers career advancement opportunities and attractive bonuses for high performers. Candidates should be fluent in Malay and English, with a positive attitude and strong communication skills.

Benefits

Supportive and collaborative team culture

Career advancement opportunities

Generous bonuses for high-performing employees

Professional customer service training

Free parking

EPF, SOCSO, EIS, Medical Claims, Annual Leave

Qualifications

• Fluent in spoken/written Malay and English; Mandarin is an added advantage.
• 1–2 years of relevant working experience preferred.
• Able to work efficiently in a team setting.

Responsibilities

• Attend to guest inquiries via online platforms and phone calls.
• Coordinate maintenance tasks with our in-house technician.
• Assist in supervising cleanliness in the homestay units.

Skills

Proficient in Microsoft Office

Excellent communication skills

Positive attitude

Customer service oriented

Strong interpersonal skills

Multitasking

Problem-solving skills

Education

Fresh graduates and SPM leavers encouraged to apply

Job description

Management-level career growth in the hospitality & homestay industry

Attractive bonuses for high-performing employees

Supportive, friendly, and comfortable working environment

Job Description

We are looking for a highly committed candidate to assist in managing and expanding a fast-growing homestay business. With rapid expansion, top performers will enjoy fast-track promotion opportunities.
You will be at the heart of the guest experience, handling inquiries and communication in a friendly manner while supporting smooth operations. We are looking for candidates who are passionate about the service industry and enjoy solving problems, to help create exceptional guest experiences and make every stay truly memorable.

Full-Time Position

Scope of Work

• Attend to guest inquiries via online platforms and phone calls
• Coordinate maintenance tasks with our in-house technician
• Assist in supervising housekeeping and cleanliness in the homestay units
• Handle miscellaneous administrative duties and reporting tasks

Employee Benefits

• Supportive and collaborative team culture
• Opportunity to engage with guests from around the world
• Career advancement opportunities to management level in hospitality / homestay industry
• Generous bonuses for high-performing employees
• Professional customer service training provided
• Free parking, EPF, SOCSO, EIS, Medical Claims, Annual Leave, and more

This position is ideal for someone who is proactive, eager to learn, tech-savvy, and enjoys working closely within a tight-knit team. The right candidate will find this role highly rewarding.

Requirements

• Proficient in Microsoft Office
• Excellent communication skills, positive attitude, and enjoys interacting with people
• Languages: Fluent in spoken/written Malay and English; Mandarin is an added advantage
• Education: Fresh graduates and SPM leavers are encouraged to apply
• Experience: 1–2 years of relevant working experience preferred
• Customer service oriented with strong interpersonal skills
• Able to multitask and work efficiently in a team setting
• Resourceful, responsible, and able to solve problems
• Alert and able to respond to guest messages in a timely manner

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