Helpdesk Technician (Fresh Grad) — IT Support & Security

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions provider is seeking a Helpdesk support specialist in Johor Bahru. The role involves providing first-line technical support, monitoring network health, and enforcing IT security policies. Candidates should have hands-on experience in PC/laptop support and basic networking. A customer-service mindset and ability to manage multiple tasks are essential. Salary ranges from RM 2,000 to RM 2,500 per month.

Qualifications

• Hands-on experience in PC/laptop support, basic networking, and hardware troubleshooting.
• Knowledge of Windows OS, Active Directory, and cloud environments is an advantage.
• Familiarity with cybersecurity tools and IT security best practices.

Responsibilities

• Provide first-line technical support for desktops, laptops, and printers.
• Monitor network health and resolve connectivity issues.
• Enforce IT security policies and monitor endpoints.
• Support installation of facial recognition attendance devices.
• Maintain accurate inventory of IT equipment.

Skills

PC/laptop support

Basic networking

Hardware troubleshooting

Communication skills

Customer-service mindset

Job description

A technology solutions provider is seeking a Helpdesk support specialist in Johor Bahru. The role involves providing first-line technical support, monitoring network health, and enforcing IT security policies. Candidates should have hands-on experience in PC/laptop support and basic networking. A customer-service mindset and ability to manage multiple tasks are essential. Salary ranges from RM 2,000 to RM 2,500 per month.