Helpdesk & Network Support Engineer

Pacific Comnet (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A telecommunication solutions provider is looking for a Helpdesk Support Engineer in Kuala Lumpur. The role involves attending to customer support queries via phone and email, performing troubleshooting for technical issues, and maintaining telecommunication hardware. Candidates should possess at least 1 year of experience in the industry, specifically with equipment like Cisco and VoIP systems. Strong communication skills and customer orientation are key for success in this position. The job is office-based with rotational shifts.

Qualifications

• Minimum 1 year of experience in maintaining telecommunication hardware.
• Experience in troubleshooting voice and data telecommunication services.
• Hands-on skills in installing and solving technical equipment issues.

Responsibilities

• Perform 1st and 2nd level troubleshooting for customer queries.
• Implement and support telecommunication hardware and software solutions.
• Document technical knowledge and maintain customer interaction records.
• Communicate effectively with end users to resolve issues.

Skills

Customer oriented

Good communication skills

Troubleshooting technical issues

Hands-on experience with VoIP

Tools

Cisco

Siemens

Panasonic

Toshiba

VoIP systems (Yeastar, Yealink, Asterisk)

Job description

A telecommunication solutions provider is looking for a Helpdesk Support Engineer in Kuala Lumpur. The role involves attending to customer support queries via phone and email, performing troubleshooting for technical issues, and maintaining telecommunication hardware. Candidates should possess at least 1 year of experience in the industry, specifically with equipment like Cisco and VoIP systems. Strong communication skills and customer orientation are key for success in this position. The job is office-based with rotational shifts.