Healthcare Helpdesk Coordinator — Data & Emergency Response

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading asset management company in Kuala Lumpur is seeking a Helpdesk Coordinator to facilitate internal communication and ensure accurate data recording. The candidate will support V-EMCC operations and handle urgent requests, requiring minimum SPM qualification and 1-3 years of experience in customer service within healthcare. Strong communication skills and multitasking abilities are essential. The role involves collaboration with over 300 hospitals across the region, contributing to the quality of healthcare support services.

Qualifications

• 1–3 years in Helpdesk, Customer Service, or Call Centre roles, preferably within the hospital or healthcare industry.
• Basic understanding of communication systems.

Responsibilities

• Coordinate internal communication between hospital helpdesk to support V-EMCC operation.
• Ensure data in system are recorded accurately and timely.
• Receive, record accurately, and distribute the work request to the respective hospital helpdesk.

Skills

Strong verbal and written communication skills

Multitasking

Time management

Proactive approach

Education

Minimum SPM qualification

Job description

A leading asset management company in Kuala Lumpur is seeking a Helpdesk Coordinator to facilitate internal communication and ensure accurate data recording. The candidate will support V-EMCC operations and handle urgent requests, requiring minimum SPM qualification and 1-3 years of experience in customer service within healthcare. Strong communication skills and multitasking abilities are essential. The role involves collaboration with over 300 hospitals across the region, contributing to the quality of healthcare support services.