Healthcare Customer Experience Specialist

Infinite Chiropractic Sdn Bhd; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A chiropractic clinic in Puchong is seeking a candidate with strong customer service skills and the ability to manage appointments effectively. Responsibilities include handling inquiries, assisting patients at the front desk, maintaining records, and ensuring a positive experience. This role offers full training, annual leave, bonuses, and opportunities for career progression in a friendly working environment.

Benefits

Full training and continuous development

Annual leave and sick leave

Bonus

KWSP and SOCSO

Yearly increments

Career progression opportunities

Positive and friendly working environment

Opportunity to learn healthcare & communication skills

Qualifications

• Strong listening skills with a customer-oriented approach.
• Responsible and able to collaborate closely with the team.
• Efficient in managing appointments and maintaining records.

Responsibilities

• Handle inquiries via phone and WhatsApp, providing professional service.
• Assist customers with scheduling chiropractic appointments.
• Greet and assist patients at the front desk.
• Maintain accurate customer records and follow up on patient needs.
• Listen to and collect patient feedback for service improvements.
• Assist with documentation and other office support duties.

Skills

Customer Service

Team Management

Microsoft Office

Administration Management

Communication

Tools

Google Docs

Job description

A chiropractic clinic in Puchong is seeking a candidate with strong customer service skills and the ability to manage appointments effectively. Responsibilities include handling inquiries, assisting patients at the front desk, maintaining records, and ensuring a positive experience. This role offers full training, annual leave, bonuses, and opportunities for career progression in a friendly working environment.