Healthcare Call Centre Specialist

Integrated Health Plans; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Johor Bahru seeks a Customer Service Representative to manage incoming/outgoing calls and emails while providing expert advice to clients. The ideal candidate should possess excellent communication and interpersonal skills, and customer service experience, preferably in a call center setting. The role requires the ability to work in shifts, including weekends and public holidays. Knowledge of the medical or health insurance field is a plus.

Qualifications

• Good command of English (written and spoken) is a must.
• Mandarin speaking is an advantage.
• Customer service experience required, preferably in a call centre.

Responsibilities

• Handle incoming/outgoing calls and emails within targeted service levels.
• Act as subject matter expert and provide coverage advice to customers.
• Work with inter-departments to resolve customers’ enquiries.

Skills

Good communication skills

Interpersonal skills

Customer engagement skills

Team player

Adaptability

Job description

A healthcare service provider in Johor Bahru seeks a Customer Service Representative to manage incoming/outgoing calls and emails while providing expert advice to clients. The ideal candidate should possess excellent communication and interpersonal skills, and customer service experience, preferably in a call center setting. The role requires the ability to work in shifts, including weekends and public holidays. Knowledge of the medical or health insurance field is a plus.