Head, Retail Center of Excellence

Business Strategy; Selangor; On-site; MYR 250,000 - 300,000; Full time

Job summary

A regional retail excellence team is seeking a Head, Retail Center of Excellence to enhance supermarket partnerships and optimize supply-side operations. The ideal candidate will lead strategic initiatives and collaborate across teams to develop scalable solutions. This role is based in Petaling Jaya and offers a chance to impact long-term growth and sustainability.

Qualifications

• Strong experience in commercial strategy and operational roles.
• Proven track record of leading cross-functional teams.
• Ability to develop and scale best practices across regions.

Responsibilities

• Lead the strategy and execution of initiatives for supermarket partners.
• Drive the development of operational playbooks and frameworks.
• Manage relationships with key regional supermarket partners.

Skills

Commercial strategy

Operational excellence

Cross-functional leadership

Job description

The Retail Center of Excellence (COE) is a dynamic regional team at the heart of GrabMart's strategy. Our mission is to enhance our customers' daily shopping experience and build a sustainable business model for the future.

• We design and build solutions that strengthen our supermarket partners and unlock new growth opportunities.
• As a regional COE, we create globally-optimized playbooks and provide hands-on support to country teams, empowering them to win in their local markets.
• You'll be joining a team that has a direct impact on Grab's long-term growth and sustainability.

Get to Know the Role

• As the Head, Retail Center of Excellence, you will lead the strategy and execution of key initiatives that elevate our supermarket partners and optimize core supply-side operations on our Mart business.
• This role is a unique blend of commercial strategy, operational excellence, and cross-functional leadership.
• You will drive the development and adoption of best practices, collaborate with product and tech teams to build scalable solutions, and work closely with country teams to ensure consistent, high-quality execution across the region.
• You will report to the Head of Retail and work onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Drive Strategic Execution: You will lead the implementation of high-priority initiatives designed to deepen supermarket partnerships and enhance core supply-side operational processes.
• Develop & Scale Best Practices: You will spearhead the creation of operational playbooks, commercial frameworks, and best-practice guides for our supermarket partners, ensuring successful regional adoption.
• Enable Country Teams: You will provide direct, hands-on support to country teams and lead the team to launch new initiatives, then empower their long-term success through structured frameworks and knowledge sharing.
• Lead Product Collaboration: You will serve as the key business partner for Product and Tech teams, translating operational needs into product requirements for our supermarket partners.
• Manage Strategic Partnerships: You will own and cultivate the relationships with key regional supermarket partners, acting as a trusted advisor to drive mutual growth.
• Support New Initiatives: You will lend your expertise to support country-led pilots of new operational models, ensuring learnings are captured and shared across the region.

We are an equal opportunities employer and welcome applications from all qualified candidates.