Head of Retail Operations (Beauty)

Randstad; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Head of Retail Operations for the beauty and cosmetics sector in Kuala Lumpur. This pivotal role involves enhancing customer experience and achieving sales performance across multiple brands. Candidates should have 8-10 years of experience in retail operations and strong leadership skills. A Bachelor Degree is required for this position.

Qualifications

• 8-10 years’ experience in a retail operations management role, preferably in multi-brands or beauty/cosmetics environment.
• Strong leadership and people management skills.
• Strong business acumen mindset with expertise in communication, analytical and problem-solving skills.

Responsibilities

• Develop the retail operations strategy across all beauty & cosmetics brands within the portfolio.
• Drive a performance-driven culture through coaching, clear KPIs, and recognition programs.
• Manage P&L performance, ensuring profitability across all brands and stores.
• Analyze commercial reports and market trends to optimize sales, traffic, conversion, and basket size.
• Implement promotional strategies and work closely with Marketing and Merchandising to drive traffic and sell-through.
• Champion inventory accuracy, shrinkage control, and stock efficiency.
• Partner closely with Brand Principals, VM, Supply Chain and other internal teams.

Education

Bachelor Degree

Job description

Randstad is currently seeking an experienced and commercially driven Head of Retail Operations (beauty & cosmetics) to lead and scale the multi-brand beauty & cosmetics retail network. This role is pivotal in driving operational excellence, enhancing customer experience, and achieving sales performance across all physical retail touchpoints.

You will need to:

• Develop the retail operations strategy across all beauty & cosmetics brands within the portfolio.
• Drive a performance-driven culture through coaching, clear KPIs, and recognition programs.
• Manage P&L performance, ensuring profitability across all brands and stores.
• Analyze commercial reports and market trends to optimize sales, traffic, conversion, and basket size.
• Implement promotional strategies and work closely with Marketing and Merchandising to drive traffic and sell-through.
• Champion inventory accuracy, shrinkage control, and stock efficiency.
• Partner closely with Brand Principals, VM, Supply Chain and other internal teams

Requirements:

• 8-10 years’ experience in a retail operations management role, preferably in multi-brands or beauty/cosmetics environment
• Strong leadership and people management skills
• Strong business acumen mindset with expertise in communication, analytical and problem-solving skills

experience

10 years

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree