Head of Operations — Digital Transformation & Growth

Planworth Global Factoring Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Head of Operations to lead operational activities in the invoice financing sector. The ideal candidate will ensure compliance, efficiency, and exceptional service delivery while managing a high-performing team. Responsibilities include overseeing day-to-day operations, enhancing client experiences, and driving digital transformation initiatives. Applicants should have a minimum of 6 years' experience in finance operations and strong leadership skills.

Benefits

Competitive basic salary

Attractive annual performance bonus

Insurance coverage for staff

Medical claims and other staff benefits

Modern office layout

Personal development opportunities

Qualifications

• Minimum 6 years of relevant experience in finance operations.
• Proven experience managing teams in a multi-product environment.
• Strong command of English and Bahasa Malaysia.

Responsibilities

• Lead all operational functions ensuring compliance and efficiency.
• Manage operational risk controls and system integrity.
• Enhance the client experience through operational governance.

Skills

Leadership

Attention to detail

Communication Skills

Digitalisation

Operational Risk Management

Education

Bachelor’s Degree in Finance, Accounting, Banking, Business Studies

Job description

A leading financial institution in Malaysia is seeking a Head of Operations to lead operational activities in the invoice financing sector. The ideal candidate will ensure compliance, efficiency, and exceptional service delivery while managing a high-performing team. Responsibilities include overseeing day-to-day operations, enhancing client experiences, and driving digital transformation initiatives. Applicants should have a minimum of 6 years' experience in finance operations and strong leadership skills.