Head of Flagship Stores & Experiential Retail

CelcomDigi; Subang Jaya; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks a Head of Flagship Stores to provide leadership and optimize performance across its retail locations. The role focuses on delivering exceptional customer experiences and managing commercial performance. Ideal candidates will have 8-10 years of retail management experience, preferably in telecom or electronics, and possess a strong understanding of retail technologies. The company emphasizes a customer-centric approach and excellence in service delivery.

Qualifications

• 8–10+ years of retail management experience, preferably with telco or electronics.
• Strong understanding of telecom products and retail technology.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Develop and execute flagship retail strategy aligned with brand objectives.
• Ensure high-quality customer journeys and manage escalations.
• Drive optimal profitability of flagship stores.

Skills

Retail management

Leadership

Commercial acumen

Customer-centric mindset

Data-driven decision making

Education

Bachelor’s degree in Business, Retail Management, Marketing

Job description

A leading telecommunications company in Malaysia seeks a Head of Flagship Stores to provide leadership and optimize performance across its retail locations. The role focuses on delivering exceptional customer experiences and managing commercial performance. Ideal candidates will have 8-10 years of retail management experience, preferably in telecom or electronics, and possess a strong understanding of retail technologies. The company emphasizes a customer-centric approach and excellence in service delivery.