Head of Customer Experience & Property Management

Myra; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A property management firm in Malaysia is searching for a Customer Experience & Property Management Manager to oversee the homeowner journey, implement customer experience strategies, and manage property operations. The ideal candidate will have at least 7-10 years in customer experience or property management, with strong leadership capabilities and excellent communication skills. This role emphasizes continuous improvement and collaboration to enhance the overall homeowner experience.

Qualifications

• Minimum 7–10 years experience in Customer Experience, Property Management, or Real Estate Operations.
• Expertise in customer journey mapping and CX analytics.
• Strong knowledge of property management processes and SLA management.

Responsibilities

• Develop and implement customer experience strategies across all projects.
• Lead end-to-end property management execution.
• Plan community engagement initiatives to strengthen homeowner relationships.

Skills

Customer Experience Management

Property Management

Stakeholder Engagement

Team Leadership

Conflict Resolution

Communication Skills

Job description

A property management firm in Malaysia is searching for a Customer Experience & Property Management Manager to oversee the homeowner journey, implement customer experience strategies, and manage property operations. The ideal candidate will have at least 7-10 years in customer experience or property management, with strong leadership capabilities and excellent communication skills. This role emphasizes continuous improvement and collaboration to enhance the overall homeowner experience.