HEAD OF CRM

NAZA EASTERN MOTORS SDN BHD; Petaling Jaya; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading automotive company in Malaysia is looking for a Head of CRM in Petaling Jaya. The role involves leading customer relationship management strategies, enhancing engagement, and collaborating with teams for a seamless experience. Candidates should possess extensive CRM experience, strong analytical skills, and a proven track record in the automotive sector. The company offers competitive remuneration and a supportive work environment.

Benefits

Competitive remuneration

Career advancement opportunities

Wellbeing initiatives

Qualifications

• Extensive experience in a senior CRM or marketing role, ideally in the automotive industry.
• Proven track record of successful CRM initiatives.
• Strong analytical and data-driven decision-making skills.

Responsibilities

• Lead the company's customer relationship management strategy.
• Develop and implement effective CRM strategies.
• Collaborate with teams to enhance customer experiences.

Skills

Analytical skills

Project management

Stakeholder management

Leadership

Communication skills

Job description

About the role

This is an exciting opportunity to join NAZA EASTERN MOTORS SDN BHD as the Head of CRM. In this full‑time role based in Petaling Jaya, Selangor, you will be responsible for leading the company's customer relationship management strategy and initiatives.

What you’ll be doing

• Developing and implementing effective CRM strategies to enhance customer engagement, satisfaction and retention
• Analysing customer data to gain insights and identify opportunities for improvement
• Overseeing the management of the company's CRM system and database
• Collaborating with cross‑functional teams to deliver seamless customer experiences
• Measuring and reporting on the performance of CRM activities
• Staying up-to-date with industry trends and best practices in CRM
• Providing leadership and guidance to the CRM team

What we’re looking for

• Extensive experience in a senior CRM or marketing role, preferably within the automotive industry
• Strong analytical and data‑driven decision‑making skills
• Excellent project management and stakeholder management capabilities
• Proven track record of implementing successful CRM initiatives
• Thorough understanding of CRM technologies and best practices
• Ability to think strategically and translate insights into actionable plans
• Collaborative approach with strong leadership and communication skills

What we offer

At NAZA EASTERN MOTORS SDN BHD, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive remuneration, opportunities for career advancement, and a supportive and inclusive work environment. Additionally, we prioritise the wellbeing of our team and provide a range of benefits and wellness initiatives.

About us

NAZA EASTERN MOTORS SDN BHD is a leading automotive company in Malaysia, with a strong presence in the retail and distribution of vehicles. We are dedicated to delivering exceptional customer service and driving innovation in the industry. Our company culture is built on a foundation of collaboration, integrity, and a passion for excellence.

If you are ready to take on this exciting challenge and contribute to the success of NAZA EASTERN MOTORS SDN BHD, please apply now.