Guest Service Specialist – Front Desk & Concierge

Jobstreet Malaysia; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Melaka is seeking a Guest Service Assistant to join their team. This full-time position involves greeting guests, managing front desk operations, and handling inquiries. Ideal candidates will have at least one year of experience in customer service within the hospitality industry, possess excellent communication skills, and demonstrate strong problem-solving abilities. The role offers comprehensive health benefits, career development opportunities, and a positive work environment.

Benefits

Comprehensive health insurance

Career development opportunities

Work-life balance initiatives

Qualifications

• Minimum 1 year of experience in a similar front office or customer service role within the hospitality industry.
• Strong problem-solving abilities and a commitment to delivering exceptional customer service.
• Proficient in English and local language(s) with effective communication skills.

Responsibilities

• Greeting and welcoming guests upon arrival.
• Efficiently managing the front desk operations including check-in/check-out procedures.
• Handling guest inquiries and requests in a friendly manner.

Skills

Excellent communication skills

Customer service

Problem-solving

Multitasking

Attention to detail

Tools

Hotel management software

Job description

A leading hospitality group in Melaka is seeking a Guest Service Assistant to join their team. This full-time position involves greeting guests, managing front desk operations, and handling inquiries. Ideal candidates will have at least one year of experience in customer service within the hospitality industry, possess excellent communication skills, and demonstrate strong problem-solving abilities. The role offers comprehensive health benefits, career development opportunities, and a positive work environment.