Guest Service & Front Office Manager

Genting Malaysia; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading leisure and hospitality company is seeking a Front Office Duty Manager to oversee operations and guest satisfaction. Located in Genting Highlands, the ideal candidate will have relevant qualifications and experience. Responsibilities include maintaining cleanliness, handling complaints, and ensuring policy adherence. This position offers exciting growth opportunities within a dynamic environment. Join us and help shape the future of hospitality!

Qualifications

• Minimum 3 years' experience as Front Office Duty Manager with Bachelor's degree.
• Minimum 6 years’ experience including 2 years as Front Office Duty Manager with Diploma.

Responsibilities

• Oversee cleanliness of hotel premises and ensure equipment is in good condition.
• Handle and investigate guest complaints, ensuring service recovery.
• Maintain good rapport and teamwork among departments.

Skills

Good working knowledge of computer software applications

Ability to write reports

Ability to improve department’s and staff performance

Teamwork

Education

Bachelor Degree in Hospitality Management

Certificate/Diploma in Hospitality Management

Job description

A leading leisure and hospitality company is seeking a Front Office Duty Manager to oversee operations and guest satisfaction. Located in Genting Highlands, the ideal candidate will have relevant qualifications and experience. Responsibilities include maintaining cleanliness, handling complaints, and ensuring policy adherence. This position offers exciting growth opportunities within a dynamic environment. Join us and help shape the future of hospitality!