Guest Service Assistant/Front Office Assistant

Dorsett Hatmas Kuala Lumpur; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Kuala Lumpur is seeking a Guest Service Assistant/Front Office Assistant to perform guest check-ins and check-outs with professionalism. Candidates should have a relevant educational background and a minimum of 1-2 years of experience in the hospitality industry. Proficiency in English and Bahasa Malaysia is essential, while knowledge of Mandarin is a plus. The role demands strong communication skills and computer literacy.

Qualifications

• Possess at least a Certificate/Diploma/Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
• Minimum 1 to 2 years of Guest Service Assistant experience in hotel line is preferable.
• Proficient in English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Perform all check-in and check-out guests.
• Provide courteous and professional service at all times.
• Attend to all guests who approach the Front Desk promptly.

Skills

Customer service

Communication skills

Computer literacy

Education

Certificate/Diploma/Degree in Hospitality/Tourism/Hotel Management

Job description

Guest Service Assistant/Front Office Assistant

• Perform all check-in and check-out guests.
• To provide a courteous and professional service at all service.
• To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
• To be constantly aware of the room situation and to strive to obtain maximum occupancy.
• To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
• To register the guests promptly ensuring that they are provided with all necessary information.
• To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
• To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
• To familiar with hotel facilities and Marketing Programmes and Promotions.
• Maintain up to date and accurate guest histories.
• Actively sell the hotel to guests to maximise the internal revenue of the hotel.
• To tabulate daily guest bills neatly and tidily and verify recurrences.

Job Requirements:

• Possess at least a Certificate/Diploma/Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
• Minimum 1 to 2 years of Guest Service Assistant experience in hotel line is preferable or equivalent experience.
• Proficient to speak, write and read in English and Bahasa Malaysia. Able to communicate in Mandarin will be an added advantage.
• Good in computer literate (Word, Excel, etc.).