Guest Service Assistant

Mykey Global; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing property management firm in Selangor, Malaysia, is looking for a candidate for a hospitality role involving guest check-ins and customer service. The ideal applicant will possess strong communication skills and attention to detail, capable of managing check-in/out logistics, handling payments, and resolving guest inquiries. Previous experience in hospitality is beneficial. This role is critical to ensuring a seamless guest experience, requiring both multitasking abilities and excellent interpersonal skills.

Qualifications

• Proficient in handling customer interactions and resolving issues.
• Experience in the hospitality industry is advantageous.
• Ability to manage multiple tasks effectively.

Responsibilities

• Perform hotel guest check-in and check-out procedures.
• Handle payment and cashiering responsibilities.
• Assist guests with inquiries about reservations and payments.
• Prepare and manage room assignments and keys.
• Create reports at the end of the day.

Skills

Phone Etiquette

Communication

Customer Service skills

Attention to detail

Problem-solving abilities

Organizational skills

Multitasking abilities

Interpersonal skills

Fluency in multiple languages

Tools

Microsoft Office

Job description

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

This position requires candidate to be based at Empire City @ Damansara Perdana, Selangor.

Qualifications

• Phone Etiquette, Communication, and Customer Service skills.
• Attention to detail and problem-solving abilities.
• Experience in handling guest complaints.
• Strong organizational and multitasking abilities.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office and office equipment.
• Knowledge of property management or hospitality industry is a plus.
• Fluency in multiple languages is an advantage.

Responsibilities

• Perform hotel guest check-in and check-out.
• Payment and cashiering.
• Communication skills with guests.
• Preparing arrival list and departure list.
• Preparing room keys for arrival and assignment of room numbers.
• Preparing end of day reporting including cashier's drop to be submitted to office.
• Sorting out any issues that may arise with bookings or reservations.
• Answering any questions guests might have about the reservation, arrival, payment process.
• Providing support to customers who may have enquiries or requests during stay.