Guest Service Assistant

Genting Malaysia; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading leisure and hospitality company in Genting Highlands is seeking individuals for a customer service role. Responsibilities include providing friendly service to guests, assisting with reservations, and ensuring a pleasant experience. Candidates should have a minimum SPM qualification and 1-2 years experience in a customer-oriented environment. Fluency in English and Bahasa Malaysia is required, along with good communication skills.

Qualifications

• Minimum 1-2 years experience in a customer-oriented environment.
• Able to converse in English, Bahasa Malaysia, and Mandarin or other Chinese dialects.
• Pleasant appearance with good interpersonal skills.

Responsibilities

• Provide friendly and efficient service to guests and visitors.
• Assist with guest reservations for accommodation, entertainment, and transportation.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Minimum SPM qualification

Diploma in Hotel Management/ Marketing/ Business Administration

Job description

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Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description

• To provide friendly and efficient service to guests and visitors and the resort

• Assist with the guest reservations on accommodation, entertainment and transportation arrangements

Job Requirements

• Minimum SPM qualification with 1-2 years experience in customer-oriented environment

• Diploma holders in Hotel Management/ Marketing/ Business Administration or related disciplines are encouraged to apply

• Able to converse in English, Bahasa Malaysia and Mandarin or other Chinese dialects

• Minimum height: Female 155cm/ Male 162cm

• Pleasant appearance with good interpersonal and communication skills

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!