Guest Experience Specialist — Luxury Call Centre

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Magic Call Centre Agent in Kuala Lumpur. The ideal candidate should have at least 2 years of experience in a similar position within a 5-star hotel. Responsibilities include enhancing guest experiences, managing inquiries, and promoting Hilton Honors benefits. The position requires a strong customer service focus, problem-solving skills, and the ability to work under pressure.

Benefits

Exceptional guest experiences

Global team development opportunities

Qualifications

• Minimum 2 years of experience in a similar position in a 5-star hotel.
• Basic spoken English required.
• High customer service focus.
• Ability to work under pressure.

Responsibilities

• Coordinate services to enhance guest experiences.
• Handle customer inquiries and complaints.
• Promote Hilton Honors benefits.
• Stay updated on hotel facilities and services.

Skills

Customer service focus

Problem-solving

Flexibility

Communication

Team cooperation

Tools

FCS

OnQPM

Micros systems

Job description

A leading global hospitality company is seeking a Magic Call Centre Agent in Kuala Lumpur. The ideal candidate should have at least 2 years of experience in a similar position within a 5-star hotel. Responsibilities include enhancing guest experiences, managing inquiries, and promoting Hilton Honors benefits. The position requires a strong customer service focus, problem-solving skills, and the ability to work under pressure.