Guest Experience & Property Operations Lead

Marriott Hotels Resorts; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading hospitality brand in Malaysia is seeking a Manager on Duty to supervise property operations and ensure exceptional guest experiences. The ideal candidate will have significant experience in guest services and must be able to resolve issues effectively. Responsibilities include maintaining relationships with various departments, managing service quality, and leading guest interactions. This full-time position offers a chance to work in a dynamic environment known for its commitment to excellence in service.

Qualifications

• High school diploma or GED; 4 years experience in guest services or related area.
• 2-year degree in Hotel and Restaurant Management; 2 years experience in guest services.

Responsibilities

• Oversee all property operations ensuring service quality.
• Manage guest relations and resolve issues.
• Maintain strong relationships with other departments.

Skills

Guest services

Communication

Problem-solving

Leadership

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A leading hospitality brand in Malaysia is seeking a Manager on Duty to supervise property operations and ensure exceptional guest experiences. The ideal candidate will have significant experience in guest services and must be able to resolve issues effectively. Responsibilities include maintaining relationships with various departments, managing service quality, and leading guest interactions. This full-time position offers a chance to work in a dynamic environment known for its commitment to excellence in service.