Guest Experience Host - Front Desk & Guest Services

Ormond Hotels Group; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hotel group in Johor Bahru is seeking dedicated individuals to provide friendly service to guests from arrival to departure. This role demands a focus on customer satisfaction, effective communication, and a commitment to high standards. The ideal candidates are proactive, social media savvy, and capable of multitasking while ensuring guests feel at home. Join a dynamic team that emphasizes personal growth and competitive remuneration.

Benefits

Competitive remuneration packages

Opportunities for career growth

Training and development programs

Qualifications

• Previous experience in a customer-focused industry.
• High level of customer service commitment.
• Strong grooming standards and professional demeanor.

Responsibilities

• Provide friendly and responsive service to guests.
• Ensure efficient reception and check-in/out experiences.
• Maximize room occupancy through upselling techniques.

Skills

Customer service focus

Positive attitude

Communication skills

Ability to multi-task

Social media savvy

Job description

A hotel group in Johor Bahru is seeking dedicated individuals to provide friendly service to guests from arrival to departure. This role demands a focus on customer satisfaction, effective communication, and a commitment to high standards. The ideal candidates are proactive, social media savvy, and capable of multitasking while ensuring guests feel at home. Join a dynamic team that emphasizes personal growth and competitive remuneration.