Guest Experience Expert (Front Office)

Courtyard by Marriott Kuala Lumpur South; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hotel in Greater Kuala Lumpur is seeking a Guest Experience Expert to provide exceptional customer service. In this full-time, on-site role, you will facilitate check-ins and check-outs, manage guest inquiries, and ensure guest satisfaction. Ideal candidates will have strong customer support skills, effective communication abilities, and a friendly demeanor. Previous experience in hospitality is a plus. This position offers the opportunity to work in a dynamic environment focused on career growth.

Qualifications

• Proficient in Customer Support and maintaining a high level of Customer Satisfaction.
• Strong skills in Customer Service and enhancing overall Customer Experience.
• Excellence in Phone Etiquette and communication abilities.

Responsibilities

• Provide seamless check-ins and check-outs for guests.
• Handle guest inquiries and reservations with professionalism.
• Collaborate with other departments to resolve guest issues.

Skills

Customer Support

Customer Service

Phone Etiquette

Problem-solving skills

Job description

Company Description

Courtyard by Marriott Kuala Lumpur South, a proud member of @MarriottBonvoy, is a newly launched property located in Old Klang Road, Greater Kuala Lumpur. With a focus on delivering exceptional experiences, it offers everything needed to help both guests and team members move forward. Renowned for its hospitality excellence, Courtyard by Marriott provides a dynamic and inspiring environment for career growth. As part of a globally recognized brand, the hotel is dedicated to creating memorable stays for all guests.

Role Description

This is a full-time, on-site role based in Greater Kuala Lumpur. As a Guest Experience Expert (Front Office), you will be the first point of contact for guests, providing seamless check-ins and check-outs while handling guest inquiries and reservations. Your responsibilities include ensuring guest satisfaction, addressing any concerns, and delivering exceptional customer service. Additionally, you will assist in creating a warm and welcoming atmosphere, promoting a positive guest experience. Collaboration with other departments to resolve issues and enhance guest enjoyment is integral to the role.

Qualifications

• Proficient in Customer Support and maintaining a high level of Customer Satisfaction
• Strong skills in Customer Service and enhancing overall Customer Experience
• Excellence in Phone Etiquette and communication abilities
• Ability to handle guest concerns with professionalism and problem-solving skills
• Previous experience in hospitality or a similar customer-facing role is a plus
• A friendly, approachable, and professional demeanor