Guest Experience Associate - Mall Services and Events

Resorts World Genting; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Genting Highlands, Pahang is seeking candidates for a customer service role. Responsibilities include handling customer enquiries, providing friendly services to visitors, and managing Lost & Found operations. Ideal candidates will possess excellent communication skills in English and Bahasa Malaysia, preferably with Mandarin and a pleasant demeanor. This role requires teamwork to meet customer satisfaction goals and involves various ad-hoc assignments.

Qualifications

• Good communication skills in English and Bahasa Malaysia, preferably with Mandarin.
• Well-groomed and pleasant personality.
• Computer literacy and possess PC knowledge.

Responsibilities

• Handle all inbound calls and requests related to customer enquiries.
• Provide friendly and efficient services to guests.
• Manage Lost & Found operations.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Ability to work in a team

Computer literacy

Job description

A leading hospitality company in Genting Highlands, Pahang is seeking candidates for a customer service role. Responsibilities include handling customer enquiries, providing friendly services to visitors, and managing Lost & Found operations. Ideal candidates will possess excellent communication skills in English and Bahasa Malaysia, preferably with Mandarin and a pleasant demeanor. This role requires teamwork to meet customer satisfaction goals and involves various ad-hoc assignments.