Guest Experience Ambassador — Front Desk

FIVE SENSES Experience Suite; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality organization in Kuala Lumpur is seeking a Hotel Receptionist to provide exceptional guest experiences. You will be the first point of contact for guests, managing bookings, and handling transactions with precision. Candidates should possess excellent communication skills and a minimum of one year in guest-service roles. Benefits include opportunities for promotion, professional development, and various forms of leave. This role requires a flexible schedule, including rotational shifts.

Benefits

Opportunities for promotion

Professional development

KWSP and SOCSO coverage

Annual Leave

Maternity leave

Annual Bonus

KPI Bonus/Incentives

Qualifications

• Minimum one year of front-desk or guest-service experience.
• Physical ability to lift, push, and pull up to 50 lbs.

Responsibilities

• Welcome guests with warmth and attention.
• Manage bookings and upsell opportunities.
• Handle cash and credit transactions accurately.
• Provide timely and caring service.

Skills

Excellent communication skills

Strong problem-solving skills

Fluency in local language

Basic tech proficiency

Education

High school diploma or equivalent

Job description

A hospitality organization in Kuala Lumpur is seeking a Hotel Receptionist to provide exceptional guest experiences. You will be the first point of contact for guests, managing bookings, and handling transactions with precision. Candidates should possess excellent communication skills and a minimum of one year in guest-service roles. Benefits include opportunities for promotion, professional development, and various forms of leave. This role requires a flexible schedule, including rotational shifts.