Guest Concierge & Booking Specialist

Guestonic Property Management Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A homestay management company in Kuala Lumpur is looking for a Customer Service cum Concierge Receptionist. This role involves managing reservation processes and serving as the main contact for guests to ensure a smooth booking experience. Ideal candidates will possess strong communication skills and a customer-focused attitude. The company offers excellent support, work-life balance, and unique perks such as free staff staycations. Fresh graduates are encouraged to apply.

Benefits

Hands-on training and mentorship

Work-life balance

Flexible working schedule

Full EPF and SOCSO contributions

Free homestay benefit

Regular team bonding activities

Qualifications

• Fresh graduates are welcome to apply.
• Love to work in service industries.
• Ability to work shift hours, including weekends and holidays if required.

Responsibilities

• Respond to booking inquiries via website and third-party platforms.
• Process reservations accurately using the property management system.
• Provide guests with detailed information about homestay options.
• Coordinate between guests and operation teams for accommodation.

Skills

Customer-centric attitude

Proficient communication in English and Malay

Strong organizational skills

Multitasking abilities

Job description

A homestay management company in Kuala Lumpur is looking for a Customer Service cum Concierge Receptionist. This role involves managing reservation processes and serving as the main contact for guests to ensure a smooth booking experience. Ideal candidates will possess strong communication skills and a customer-focused attitude. The company offers excellent support, work-life balance, and unique perks such as free staff staycations. Fresh graduates are encouraged to apply.