Group General Manager

Iconic Marjorie Hotel, a Tribute Portfolio; Bayan Lepas; On-site; MYR 120,000 - 160,000; Full time

Job summary

A luxury hotel in Penang is seeking a Group General Manager to oversee operations and drive strategic direction. The ideal candidate will have over 10 years of experience in hotel management, particularly within luxury or international brands, along with strong leadership, financial management, and communication skills. This role involves fostering a positive workplace culture and ensuring exceptional guest experiences while maximizing profitability. Competitive benefits include wellness programs and professional development opportunities.

Benefits

Comprehensive health and wellness programme

Generous paid time off

Professional development opportunities

Discounted hotel stays and dining

Retirement savings plan

Qualifications

• 10+ years of experience in hotel management, preferably with luxury or international brands.
• Ability to lead and motivate multi-disciplinary teams.
• Excellent strategic and analytical skills to implement innovative solutions.

Responsibilities

• Provide strong leadership to the hotel management team.
• Oversee hotel operations and ensure high service delivery standards.
• Develop strategies to maximize occupancy, revenue, and profitability.

Skills

Leadership

Strategic planning

Financial management

Communication

Team motivation

Education

Degree in Hospitality Management or Business Administration

Job description

About the role

The Group General Manager is a pivotal role within the Iconic Marjorie Hotel, a Tribute Portfolio, located in the vibrant city of Bayan Lepas Penang. As a full‑time position, this strategic role is responsible for overseeing the overall operations and strategic direction of the hotel (Iconic Marjorie Hotel, Iconic Hotel Penang and Iconic Regency Service Residences), ensuring exceptional guest experiences and driving sustainable business growth.

What you'll be doing

• Provide strong leadership and vision to the hotel management team, setting clear goals and objectives
• Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring high standards of service delivery
• Develop and implement effective strategies to maximise occupancy, revenue, and profitability
• Ensure compliance with all relevant laws, regulations, and brand standards
• Foster a positive, engaging, and collaborative work culture that motivates and empowers the team
• Build and maintain strong relationships with key stakeholders, including owners, partners, and the local community
• Identify and capitalise on opportunities for growth, expansion, and innovation
• Oversee the hotel's financial performance, including budgeting, forecasting, and cost control

What we're looking for

• Extensive experience (10+ years) in hotel management, preferably with a luxury or international brand
• Demonstrated track record of successfully leading and motivating multi‑disciplinary teams
• Excellent strategic and analytical skills, with the ability to identify and implement innovative solutions
• Strong financial acumen and experience in managing budgets and driving profitability
• Effective communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels
• Degree in Hospitality Management, Business Administration, or a related field
• Relevant industry certifications or qualifications would be an advantage
• Proficiency in Mandarin and Hokkien will be considered an advantage

What we offer

• Comprehensive health and wellness programme
• Generous paid time off and holiday entitlement
• Professional development opportunities and training
• Discounted hotel stays and dining experiences
• Retirement savings plan and other financial benefits

We believe in fostering a positive, inclusive, and collaborative work environment where our employees can thrive and reach their full potential.

About us

The Iconic Marjorie Hotel, a Tribute Portfolio, is a luxury hotel located in the heart of Bayan Lepas Penang, known for its vibrant culture, stunning natural beauty, and rich history. As part of the prestigious Tribute Portfolio brand, we offer our guests an exceptional and authentic hospitality experience, blending modern amenities with traditional Malaysian charm. Our mission is to create unforgettable memories for our guests while upholding the highest standards of excellence.

If you're excited about the prospect of leading a dynamic team and driving the success of a world‑class hotel, we encourage you to apply now.