Grooming Operations Executive

Petsmore; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A pet services company in Malaysia is seeking a passionate individual to provide operational support within the grooming team. This role includes coordinating daily operations, assisting in team recruitment, and supporting marketing initiatives. Ideal candidates will have a diploma in Business Administration or Veterinary Science, along with strong organizational and communication skills. If you have a proactive mindset and are ready to work collaboratively, apply today.

Qualifications

• Diploma in Business Administration, Veterinary Science, or 2+ years in operational support roles.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and work collaboratively across departments.
• Proactive and resourceful, with a problem-solving mindset.
• Prior experience in operations, administration, or support roles is preferred.

Responsibilities

• Coordinate daily grooming operations across all store locations.
• Assist in recruitment and onboarding of grooming team members.
• Support grooming-related marketing initiatives.
• Manage grooming appointment systems and customer follow-ups.

Skills

Organizational skills

Communication skills

Problem-solving mindset

Collaborative teamwork

Education

Diploma in Business Administration or Veterinary Science

2+ years in operational support roles

Job description

We are looking for pet-loving individuals to join our team!

This personnel is to support the Head Groomer in ensuring the smooth and efficient functioning of our grooming operations. This role will play a key part in enabling the grooming team to deliver outstanding service through operational excellence, talent support, and customer engagement initiatives.

Key Responsibilities

1. Operational Support

• Coordinate daily grooming operations across all store locations, ensuring alignment with company standards.
• Prepare regular reports on grooming sales, team productivity, and operational performance.
• Track grooming-related costs and support cost optimization efforts.
• Assist with vendor management for grooming products, tools, and equipment.

2. Talent & Team Support

• Assist in the recruitment and onboarding of grooming team members.
• Support the Head Groomer in performance management processes and feedback tracking.
• Coordinate learning and development activities, including training sessions and skill assessments.

3. Marketing & Communications

• Support grooming-related marketing initiatives, including social media campaigns, grooming events, and partnerships.
• Assist in the development of content and promotions aimed at both customer and talent acquisition.
• Coordinate with the marketing team to ensure brand consistency and timely execution of initiatives.

4. Administrative & Customer Support

• Manage grooming appointment systems and customer follow-ups where needed.
• Maintain accurate records and documentation related to grooming services, equipment, and team schedules.
• Ensure timely communication and coordination between HQ and store-level grooming teams.

Requirements

• Diploma in Business Administration, Veterinary Science, or 2+ years in operational support roles.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and work collaboratively across departments.
• Proactive and resourceful, with a problem-solving mindset.
• Prior experience in operations, administration, or support roles is preferred.
• Familiarity with pet services or retail environments is an advantage but not required.
• Basic knowledge of pet grooming tools / breed-specific needs is preferred.
• Willing to travel as and when necessary for store audits, training sessions, or related assignments.

Kindly apply online or send your resume to ***************@petsmore.com.my or WhatsApp to 012-5128449