Global Support Executive

HSBC EDP (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational banking and financial services company is seeking candidates for a role focusing on customer satisfaction within the Custody business. Responsibilities include independently solving customer issues, adhering to core standards, and building professional relationships. Candidates must have a post-graduate diploma or degree in any discipline, be fluent in English, and possess basic computer skills. This role requires working non-standard hours and is a great opportunity for personal development.

Qualifications

• Fluency in English, both written and spoken.
• Basic computer knowledge.
• Ability to learn quickly and understand numeric data.

Responsibilities

• Resolve customer issues effectively and keep them informed of progress.
• Complete tasks independently within established timeframes.
• Participate in team meetings and promote teamwork.

Skills

Problem solving

Customer relationship building

Communication skills

Multitasking

Education

Post-graduate diploma or degree in any discipline

Job description

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Custody is a growing product line within the Custody business, especially within the Middle East regions, with solid securities and cash management offerings becoming a key client demand. This is a trade Settlements process which team is responsible to ensure clients trade instructions are processed accordingly as per the SLA ensuring they are settled on a timely basis.

The Opportunity

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.

What you’ll do

• Works well independently, complete assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
• Identify and elevate potential showstoppers.
• Participates in team meetings, activities, promotes team spirit and cohesiveness.
• Demonstrates adherence to core standards and behavior.
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Exhibit ownership of the business.
• Assist line manager/supervisor with managing day-to-day operations and training peers as needed.

What you will need to succeed in the role

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• Minimum, basic computer knowledge
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to build rapport with and relate to a wide range of people.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
• Able to work non-standard Asian hours (e.g. UK hours, Middle East Hours).

What additional skills will be good to have

• Ability to multitask.
• Committed to equal employment opportunities.

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