Global Services Specialist & Learning, Knowledge Management & HR Purchasing

Huntsman Global Business Services; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global specialty chemical company is seeking a Global Services Specialist in Kuala Lumpur, Malaysia to oversee Learning, Knowledge Management, and HR Purchasing. The role involves enhancing the learning platform, managing HR knowledge, and expanding into procurement as responsibilities grow. Ideal candidates will have a bachelor's degree and 5+ years in HR operations, with keen attention to detail, effective stakeholder management, and fluency in English. Opportunities for career advancement in a diverse corporate environment are offered.

Qualifications

• 5+ years’ experience in HR services/operations, with exposure to learning management.
• Experience in team leadership or project management.
• Fluency in English is essential.

Responsibilities

• Enhance and support Workday learning platform.
• Manage learning content and ensure data quality.
• Oversee knowledge governance and report on performance indicators.

Skills

Attention to detail

Stakeholder management

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Business Administration, Human Resources, Finance, or related field

Tools

Workday

Service Now

O365 applications

Job description

Huntsman Global Business Services – Sunway, Selangor

Huntsman Corporation is now looking for a dynamic individual as a Global Services Specialist – Learning, Knowledge Management & HR Purchasing.

The Global Services Specialist will be a key contributor in delivering best in class HR services across Learning, Knowledge Management, and—over time—HR Purchasing within our Global HR Shared Services organization.

In the early stages, this role will be primarily centered on Learning and Knowledge Management, serving as the go to process expert, coordination lead, and governance champion for our global platforms and user communities. The ideal candidate will thrive in supporting global learning administration while also shaping and enhancing our HR knowledge base to better serve teams worldwide.

As the function grows, the Specialist will have the opportunity to expand into HR Purchasing, developing skills in procurement operations, vendor coordination, and purchasing workflow management.

Long term, as the service tower matures, this role will evolve to include broader responsibilities—such as operational oversight and cross service coordination—positioning the Specialist as a central player in our global HR service delivery model.

This position will be based in Kuala Lumpur, Malaysia.

As a Global Services Specialist – Learning, Knowledge Management & HR Purchasing you will:

Learning & Knowledge Management

• Partner with global Learning & Development leaders, Site Learning Coordinators, and HR Technology teams to enhance and support our Workday learning platform and deliver impactful digital learning solutions across the organization.
• Manage and optimize learning content, assignments, and data quality, ensuring accurate enterprise level reporting and delivering high quality user support to HR teams and people managers.
• Protect data and system integrity by upholding strong operating procedures and consistent administration practices across all learning systems.
• Develop and communicate user friendly materials that empower employees and HR teams to make effective, efficient use of our learning technologies and tools.
• Lead and streamline knowledge governance by organizing knowledge repositories and maintaining HR documentation, policies, and reference materials—ensuring they remain up to date, accurate, and accessible as a reliable single source of truth.
• Serve as the central coordination point for knowledge governance, providing timely support and reinforcing consistent global standards.
• Oversee change management processes for the knowledge repository, ensuring updates comply with governance requirements and organizational protocols.
• Monitor and report on key performance indicators, including updated SOPs, retired/obsolete materials, and learning analytics, to identify trends and improvement opportunities.
• Champion digital innovation, including AI powered search tools and agents, automated workflows, high quality e content, and AI generated guides, to enhance the usability and efficiency of our learning and knowledge ecosystem.
• Provide onboarding and ongoing training for HR teams on learning platforms, knowledge management processes, digital tools, and best practices to drive adoption and capability building.

Role Expansion: Growing Responsibilities Across HR Purchasing & Operational Excellence

As the Global Services Specialist develops in the role, responsibilities will expand beyond Learning and Knowledge Management to include broader operational ownership and HR purchasing support.

• You will build expertise in end to end HR purchasing processes, ensuring strong system integrity, supporting vendor and contract workflows, and managing purchase orders, goods receipts, and payments with accuracy and timeliness. Collaboration with Finance and procurement stakeholders will be key as you help resolve issues, streamline workflows, and contribute to purchasing metrics and reporting.
• Over time, you will take on wider operational responsibilities across all service areas, helping monitor performance, support goal setting, and contribute to ongoing service enhancements. This includes providing oversight of day to day workflows, coordinating issue resolution, and supporting efforts to standardize, optimize, and harmonize processes across the global HR service tower.
• As the function grows, you will play an active role in continuous improvement and digital transformation initiatives, helping shape more efficient, user friendly, and future ready HR services.

What skills and experiences are we looking for?

• Bachelor’s degree in Business Administration, Human Resources, Finance, or related field.
• 5+ years’ experience in HR services/operations, with exposure to learning management in a Global Business Services (GBS) environment required, additional exposure to other activities especially purchasing a plus
• Meticulous attention to detail, with demonstrated ability to manage large volumes of learning content, data updates, and governance documentation with high accuracy.
• Proven track record in stakeholder management & customer-focused mindset, ensuring stakeholders feel supported and heard. This includes:
• Effective engagement, communication, and collaboration across internal and external partners,
• Asks clear, targeted questions to fully understand needs and deliver aligned outcomes.
• Adapts service approach based on the request or situation to provide appropriate, high quality support.
• Demonstrated effective communication with stakeholders in multiple countries where English may not be the primary language, ensuring clarity, mutual understanding, and operational alignment.
• Strong analytical, problem-solving, and communication skills.
• Experience with digital HR tools and learning management systems (Workday, Service Now and O365 applications preferred).
• Demonstrated experience in team leadership (direct supervision or through project leadership), project management, and process improvement.
• Fluency in English essential; additional language capability an advantage.

What can we offer?

Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 25 countries around the world, employing over 6,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.

Here, you can make an impact and make a difference. Come join us.

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

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