Global Order Management Analyst - Returns & Service Transformation

ResMed; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global healthcare company in Kuala Lumpur is seeking a Business Analyst to optimize order management processes. The ideal candidate has over 2 years of experience in business analysis, with strong skills in order management and familiarity with ERP systems. The role requires collaboration with cross-functional teams and supports the transition to a Global Core Model. This position offers a challenging and inspiring work culture focused on innovation and excellence.

Qualifications

• 2+ years in business analysis, customer service, or order management.
• Strong experience with order management and ERP transformation.
• Familiarity with lean tools.
• Ability to thrive in a fast-paced, matrix global environment.

Responsibilities

• Analyse order management processes for improvement opportunities.
• Translate business needs into structured problem statements.
• Perform gap analysis between systems and business requirements.
• Contribute to the creation of "To-Be" processes.
• Support user acceptance testing and preparation of scripts.

Skills

Business analysis

Customer service

Order management

Analytical skills

Communication skills

Tools

Jira

Asana

Celonis

Job description

A global healthcare company in Kuala Lumpur is seeking a Business Analyst to optimize order management processes. The ideal candidate has over 2 years of experience in business analysis, with strong skills in order management and familiarity with ERP systems. The role requires collaboration with cross-functional teams and supports the transition to a Global Core Model. This position offers a challenging and inspiring work culture focused on innovation and excellence.