Global Multichannel Support Specialist

Elitetrax Marketing Sdn Bhd (Harvey Norman); Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Selangor, Malaysia is looking for a Customer Service Representative to manage customer inquiries and complaints. The ideal candidate should have a Diploma or Degree, along with 1-3 years of experience in customer service. Strong communication skills and proficiency in English are essential. Familiarity with SAP and Freshdesk is a plus. This role requires excellent interpersonal skills and the ability to multitask effectively while maintaining a high level of customer satisfaction.

Qualifications

• 1-3 years of customer service experience, preferably in the retail industry.
• Strong proficiency in English (both written and verbal).
• Experience handling international customers is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle and resolve customer complaints efficiently.
• Maintain records of customer interactions and escalations.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Attention to detail

Multitasking

Education

Diploma or Degree

Tools

Microsoft Office Suite

Google Workspace

SAP

Freshdesk

Job description

A leading retail company in Selangor, Malaysia is looking for a Customer Service Representative to manage customer inquiries and complaints. The ideal candidate should have a Diploma or Degree, along with 1-3 years of experience in customer service. Strong communication skills and proficiency in English are essential. Familiarity with SAP and Freshdesk is a plus. This role requires excellent interpersonal skills and the ability to multitask effectively while maintaining a high level of customer satisfaction.