Global IT Support Engineer - Hybrid & On-Site

Capco (The Capital Market Company Group); Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global business consultancy in Kuala Lumpur is seeking an IT Administrator to provide high-quality IT support across various global offices. Responsibilities include software installation, support for remote connectivity issues, and managing workstation inventories. The ideal candidate should possess strong ITIL practices and desktop support skills, along with proficiency in ticketing systems and asset management. This position offers a mix of on-site and remote work options.

Qualifications

• Strong experience in providing IT support services.
• Proficiency in software installation, configuration, and troubleshooting.
• Experience in managing workstation inventory and asset tracking.

Responsibilities

• Deliver high-quality IT support and manage global ticket requests.
• Install, configure, and troubleshoot software both remotely and on-site.
• Coordinate with vendors for hardware repairs and replacements.

Skills

ITIL practices

VPN access troubleshooting

ServiceNow ticketing system

Desktop support

Tools

AutoPilot

Active Directory

Mobile Device Management

Job description

A global business consultancy in Kuala Lumpur is seeking an IT Administrator to provide high-quality IT support across various global offices. Responsibilities include software installation, support for remote connectivity issues, and managing workstation inventories. The ideal candidate should possess strong ITIL practices and desktop support skills, along with proficiency in ticketing systems and asset management. This position offers a mix of on-site and remote work options.