Global IT Application Support Engineer

Unison Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider in Kuala Lumpur is seeking a qualified professional to provide application delivery support and incident management. Candidates should have a strong background in Java, .Net, and SQL databases. Responsibilities include designing support processes using ITIL, communicating with internal stakeholders, and ensuring compliance with operational procedures. The ideal candidate will participate in planning changes and enhancements while adhering to Agile methodologies.

Qualifications

• Good technical background on Java, .Net and other programming languages.
• Proficient in database management systems like MSSQL, MySQL, and Oracle.
• Strong knowledge in API and web services integrations.

Responsibilities

• Provide application delivery support to meet global business needs.
• Triage incidents and prioritize issues based on urgency.
• Design support processes following ITIL best practices.
• Communicate with stakeholders to resolve incidents swiftly.
• Monitor application service level compliance and mitigate risks.

Skills

Java

.Net

MSSQL

MySQL

Oracle

API

Webservices

Agile methodology

SQL Query

PLSQL

Job description

A leading IT service provider in Kuala Lumpur is seeking a qualified professional to provide application delivery support and incident management. Candidates should have a strong background in Java, .Net, and SQL databases. Responsibilities include designing support processes using ITIL, communicating with internal stakeholders, and ensuring compliance with operational procedures. The ideal candidate will participate in planning changes and enhancements while adhering to Agile methodologies.