Global Incident & App Support Engineer — 24/7 (KL)

Zeal Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking an experienced Engineer to provide top-tier assistance across various departments. This role involves managing incidents, handling technical support, and collaborating with teams. Candidates are expected to have over 3 years of experience in technical support, proficiency in REST API debugging, and be fluent in English and Mandarin. The position offers medical coverage and life insurance as benefits.

Benefits

Life Insurance

Medical Coverage

Optical Coverage

Health & Fitness Subsidy

Long Service Rewards

Qualifications

• Over 3 years in a technical support role.
• Basic experience with Python, C#, or Java.
• Open to 24/7 support shifts.

Responsibilities

• Gain in-depth knowledge of products and collaborate with teams.
• Handle incident management from start to end.
• Respond to inquiries via support queues.

Skills

Technical support experience

Proficient in REST APIs debugging

Experience in Unix/Linux environments

Excellent prioritization skills

Fluent in English and Mandarin

Tools

Kibana

Grafana

PagerDuty

PostgreSQL

MySQL

Job description

A global technology company in Kuala Lumpur is seeking an experienced Engineer to provide top-tier assistance across various departments. This role involves managing incidents, handling technical support, and collaborating with teams. Candidates are expected to have over 3 years of experience in technical support, proficiency in REST API debugging, and be fluent in English and Mandarin. The position offers medical coverage and life insurance as benefits.