Global HR Service Desk Specialist

Sophic Automation; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automation company based in Penang is seeking a skilled individual to manage global People enquiries through the ServiceNow case management tool while providing high-quality customer service. The ideal candidate has a Bachelor's degree, strong communication abilities in English and Traditional Chinese, and at least 3 years of experience in HR or customer service environments. Proficiency in ServiceNow, SAP, and Workday is essential for this role, and the candidate should enjoy problem-solving in a dynamic environment.

Qualifications

• 3 years’ experience in Human Resources/Customer Service environment.
• Good command of written and spoken English and Traditional Chinese.
• Ability to interact and deal with people professionally and confidentially.

Responsibilities

• Manage global People enquiries through ServiceNow.
• Provide customer service across various channels.
• Work with experts to resolve user cases.

Skills

Good communication skills

Attention to detail

Ability to multitask

Analytical ability

Proficiency with Microsoft Office

Education

Bachelor’s degree in any discipline

Tools

ServiceNow

SAP

Workday

Job description

A leading automation company based in Penang is seeking a skilled individual to manage global People enquiries through the ServiceNow case management tool while providing high-quality customer service. The ideal candidate has a Bachelor's degree, strong communication abilities in English and Traditional Chinese, and at least 3 years of experience in HR or customer service environments. Proficiency in ServiceNow, SAP, and Workday is essential for this role, and the candidate should enjoy problem-solving in a dynamic environment.