Global FinTech Customer Support Specialist

Doo Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services group in Kuala Lumpur is seeking a talented individual for a customer support role. As part of the team, you will handle customer inquiries and complaints, propose solutions, and collaborate with various departments. The ideal candidate should have a Bachelor’s degree and experience in finance. This position offers competitive benefits, professional growth opportunities, and a supportive culture focused on innovation.

Benefits

Comprehensive medical, dental, and wellness benefits

13th-month salary and performance bonus

Quarterly employee recognition awards

Smart pantry access and weekly tea breaks

Qualifications

• Experience in customer service, support or related field in the financial industry.
• Proven experience working in fintech/ecommerce/bank industry.
• Ability to address complex customer inquiries professionally.

Responsibilities

• Answer customer inquiries through calls, emails, and chats.
• Propose solutions to customer complaints and negotiate.
• Collaborate with cross-functional teams to improve processes.

Skills

Customer service experience in finance

Problem-solving skills

Critical thinking

Ability to empathize with customers

Education

Bachelor’s Degree or above

Job description

A global financial services group in Kuala Lumpur is seeking a talented individual for a customer support role. As part of the team, you will handle customer inquiries and complaints, propose solutions, and collaborate with various departments. The ideal candidate should have a Bachelor’s degree and experience in finance. This position offers competitive benefits, professional growth opportunities, and a supportive culture focused on innovation.