Global Data Center Customer Success Lead

DayOne; Johor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading data center company in Malaysia is seeking a Customer Success Manager to serve as the primary contact for customers. This role involves overseeing project delivery and ensuring that services align with Service Level Agreements (SLAs). The ideal candidate has over 7 years of experience in the data center or construction industry and possesses excellent communication and client-relations skills. Join us to be part of our rapid expansion!

Qualifications

• More than 7 years’ work experience in DC industry/MEP Consultancy/Construction industry.
• Good learning skill and self-driven character, willing to take challenge and changes.
• Capability towards emergent public relationship issues.

Responsibilities

• Act as the main point of contact for customers regarding all aspects of project delivery.
• Ensure timely and efficient service delivery in line with SLAs.
• Build and maintain strong, trust-based relationships with customers.

Skills

Excellent customer interface experience

Good communication and coordination skills

Good written skills to draft reports

Strong client-servicing willingness

Conflict mediation ability

Education

Bachelor’s degree; Major in Mechanical, Electrical or related discipline

Job description

A leading data center company in Malaysia is seeking a Customer Success Manager to serve as the primary contact for customers. This role involves overseeing project delivery and ensuring that services align with Service Level Agreements (SLAs). The ideal candidate has over 7 years of experience in the data center or construction industry and possesses excellent communication and client-relations skills. Join us to be part of our rapid expansion!