Global CX Leader: Omnichannel & Experience Architect

ExecThread; Selangor; On-site; MYR 250,000 - 300,000; Full time

Job summary

A global services company is seeking a Head of Customer Experience to lead the development and implementation of an innovative customer experience strategy. You will drive engagement and loyalty across various touchpoints while enhancing digital interactions and omni-channel communication. The ideal candidate will have a proven background in customer experience management and strategic leadership, alongside expertise in data analysis, martech, and customer journey optimization. This role offers a significant opportunity to shape a customer-centric culture.

Qualifications

• Proven track record in customer experience management and digital/lifecycle marketing.
• Strategic leadership skills with a customer-centric approach.
• Expertise in customer journey mapping and digital experience optimization.

Responsibilities

• Drive customer engagement, loyalty and satisfaction.
• Lead the development of a value-driven customer experience.
• Implement omni-channel communication strategies.

Skills

Customer experience management

Digital/lifecycle marketing

Data analysis

Omni-channel strategies

Communication skills

Tools

CRM systems

AI tools

Martech

Job description

A global services company is seeking a Head of Customer Experience to lead the development and implementation of an innovative customer experience strategy. You will drive engagement and loyalty across various touchpoints while enhancing digital interactions and omni-channel communication. The ideal candidate will have a proven background in customer experience management and strategic leadership, alongside expertise in data analysis, martech, and customer journey optimization. This role offers a significant opportunity to shape a customer-centric culture.