Global Customer Service Operations Leader - Travel & Growth

Tribe Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service organization is seeking a Customer Service Manager in Kuala Lumpur. You will lead international teams, ensuring high service standards, while also monitoring performance metrics. Ideal candidates have at least 3 years in customer service leadership, strong bilingual skills in Chinese and English, and a proactive approach to problem-solving. Opportunities for international travel and exposure to diverse teams make this a promising career move.

Benefits

International travel opportunities

Work-life balance with a 5-day work week

Annual leave entitlement

Qualifications

• At least 3 years of experience in a customer service leadership or supervisory role.
• Excellent communication skills in both Chinese and English.
• Strong leadership and people management skills.

Responsibilities

• Supervise and guide international customer service teams.
• Monitor key metrics and implement process improvements.
• Handle escalations and ensure timely resolution of customer problems.

Skills

Leadership

Communication in Chinese and English

Problem-solving

Team management

Education

Bachelor's degree or equivalent experience

Job description

A global customer service organization is seeking a Customer Service Manager in Kuala Lumpur. You will lead international teams, ensuring high service standards, while also monitoring performance metrics. Ideal candidates have at least 3 years in customer service leadership, strong bilingual skills in Chinese and English, and a proactive approach to problem-solving. Opportunities for international travel and exposure to diverse teams make this a promising career move.