Global Customer Operations Specialist (Logistics & Orders)

DHL Germany; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics leader in Penang is seeking an individual contributor to manage customer operations, ensuring efficient logistics processes. The role involves supporting sales teams, managing orders, and ensuring the smooth flow of goods across the supply chain. The ideal candidate will have strong problem-solving skills and the ability to interact effectively across departments. This position offers the opportunity to work in a dynamic environment within a respected organization.

Responsibilities

• Execute customer operations plans and efficient logistics processes.
• Manage and update orders received via system.
• Ensure flow of goods and information across supply chain.
• Support sales team and respond to operations related requests.
• Monitor and achieve tour profitability and service quality.
• Respond to customer enquiries and conduct visits.
• Track available capacities for optimum utilization.
• Resolve issues in operational activities and report events.
• Update systems on product shortages and delivery dates.
• Draft reports on customer inquiries and operational performance.
• Work with logistics operations, customer service, and warehouse teams.
• Comply with standards to provide superior customer service.
• Study and resolve day-to-day customer operations issues.

Job description

A global logistics leader in Penang is seeking an individual contributor to manage customer operations, ensuring efficient logistics processes. The role involves supporting sales teams, managing orders, and ensuring the smooth flow of goods across the supply chain. The ideal candidate will have strong problem-solving skills and the ability to interact effectively across departments. This position offers the opportunity to work in a dynamic environment within a respected organization.