Global App Support Engineer — Incident & SLA

Zeal Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking a Support Engineer to provide top-tier assistance for ZEAL Products. The role involves troubleshooting incidents, maintaining system functionality, and managing multiple high-severity issues. Candidates should have over 3 years of experience in technical support, familiarity with various support tools, and be fluent in English and Mandarin. This position requires a proactive approach to identify improvements in a fast-paced environment.

Qualifications

• Over 3 years in a technical support role.
• Proficient in testing and debugging REST APIs.
• Experience with programming languages like Python, C#, or Java.
• Ability to handle multiple high-severity incidents.

Responsibilities

• Gain in-depth knowledge of ZEAL products and integrate with various teams.
• Handle incident and problem management activities from start to end.
• Respond to and resolve inquiries via Jira support queues.
• Maintain system availability and functionality in line with SLAs.

Skills

Technical support experience

Debugging REST APIs

Incident management

Fluent in English and Mandarin

Tools

Kibana

Grafana

PagerDuty

Unix/Linux

PostgreSQL

MySQL

MariaDB

Job description

A global technology company in Kuala Lumpur is seeking a Support Engineer to provide top-tier assistance for ZEAL Products. The role involves troubleshooting incidents, maintaining system functionality, and managing multiple high-severity issues. Candidates should have over 3 years of experience in technical support, familiarity with various support tools, and be fluent in English and Mandarin. This position requires a proactive approach to identify improvements in a fast-paced environment.