General Manager - Retail Business (Based in Papua New Guinea)

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail group is seeking a General Manager for their business in Papua New Guinea. The role involves developing strategies, overseeing operations across various departments, and driving sales growth. The ideal candidate should have a strong track record in senior management within the retail/FMCG sector, with at least 8-10 years of experience. Proficiency in English and Mandarin is essential. This is a challenging opportunity for a results-driven leader willing to relocate to Papua New Guinea.

Qualifications

• Minimum 8–10 years of experience in senior management within the retail/FMCG industry.
• Proven track record managing multi-branch retail operations.
• Fluent in spoken and written English and Mandarin.

Responsibilities

• Develop and execute business strategies to achieve company objectives.
• Oversee all business functions including Operations, Sales, Finance, HR, Procurement, and Marketing.
• Drive sales growth and customer retention strategies.

Skills

Senior management skills

Leadership skills

Strategic management

Communication abilities

Negotiation skills

Education

Bachelor’s Degree in Business Management or related field

Job description

General Manager - Retail Business (Based in Papua New Guinea)

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We are a well-established and leading retail group in Papua New Guinea, with a diverse portfolio of multiple retail businesses and a strong market presence built over many years. The company is committed to continuous growth, operational excellence and long-term sustainability.

Key Responsibilities

Develop and execute business strategies to achieve company objectives.

Oversee all business functions including Operations, Sales, Finance, HR, Procurement and Marketing.

Lead the senior management team and ensure alignment with company goals.

Monitor financial performance, budgets, cash flow and profitability.

Drive sales growth, market expansion and customer retention strategies.

Establish KPIs, performance targets and accountability.

Strengthen internal controls, policies, procedures and corporate governance.

Build strong relationships with key suppliers, partners and stakeholders.

Identify risks and opportunities and implement strategic improvements.

Manage change and drive innovation within the business as necessary.

Oversee risk management and compliance frameworks.

Foster a positive company culture and employee engagement.

Ensure customer satisfaction and experience are important priorities.

Collaborate with other departments for synergies and best practices.

Manage and mentor direct reports for growth and development.

Ensure company brand consistency across all retail operations.

Oversee inventory management, supply chain and logistics.

Drive digital transformation and e-commerce initiatives.

Foster relationships with local communities and authorities.

Report directly to Executive Director in charge.

Organize Board of Directors meetings when necessary.

Requirements

Minimum 8–10 years experience in senior management within retail/FMCG industry.

Proven track record managing multi-branch retail operations.

Strong commercial, leadership and strategic management skills.

Hands-on and results-driven leader.

Excellent communication and negotiation abilities.

Fluent in spoken and written English and Mandarin.

Willing to be based and work in Papua New Guinea (PNG).

Bachelor’s Degree in Business Management or related field preferred.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Retail General Manager?
• How many years of business management experience do you have?
• Which of the following languages are you fluent in?
• Are you willing to relocate for this role?