General Manager (Petaling Jaya)

JYJ Career; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent retail company in Malaysia is seeking a results-oriented General Manager to oversee a new 24-hour store. Key responsibilities include leading store performance, managing operations, and driving customer experience. Candidates need a Bachelor's degree in Business or Retail Management, with 8–10 years in retail and at least 5 years in a senior leadership role. Strong skills in P&L management and team leadership are essential to succeed in this position.

Qualifications

• 8–10 years’ experience in retail, with at least 5 years in a senior leadership role.
• Experience managing large-format or 24-hour operations is an advantage.
• Strong background in retail operations, P&L, and team leadership.

Responsibilities

• Lead and drive the store’s overall performance and long-term strategy.
• Oversee daily store operations, including shift planning, merchandising, and service standards.
• Manage full P&L, budgeting, and cost control.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Education

Bachelor’s degree in Business or Retail Management

Job description

We are looking for a hands‑on and results‑oriented General Manager to lead our new 24‑hour retail store. Reporting to the Head of Department, this role is responsible for the store’s overall performance — including strategy, operations, team leadership, customer experience, and profitability.

Key Responsibilities

1. Store Leadership & Strategy

• Lead and drive the store’s overall performance and long‑term strategy.
• Set store objectives aligned with wider business goals.
• Work closely with central teams on marketing, merchandising, and operations.

2. Operations, Administration & Facilities

• Oversee daily store operations, including shift planning, merchandising, SOP compliance, and service standards.
• Supervise administration, cleaning, and security functions to maintain a safe and efficient environment.
• Ensure compliance with facility, safety, and regulatory standards.

3. Financial & Lease Management

• Manage full P&L, budgeting, and cost control.
• Report financial and operational performance to senior management.
• Oversee lease and tenancy matters, including negotiations and renewals with mall operators.

4. Marketing, Events & Customer Experience

• Drive in‑store marketing efforts to increase footfall and sales.
• Plan and execute monthly events to engage customers and enhance brand presence.
• Ensure effective visual merchandising and high service standards.
• Handle customer issues promptly and professionally.
• Lead, coach, and develop store managers and team members.
• Oversee recruitment, onboarding, and workforce planning.
• Ensure proper shift scheduling and daily handovers for smooth operations.
• Foster a positive, service‑driven team culture.

Requirements

• Bachelor’s degree in Business, Retail Management, or a related field.
• 8–10 years’ experience in retail, with at least 5 years in a senior leadership role.
• Experience managing large‑format or 24‑hour operations is an advantage.
• Strong background in retail operations, P&L, and team leadership.
• Familiarity with mall tenancy matters and lease agreements.
• Excellent problem‑solving, communication, and organizational skills.
• Willing to work flexible hours and manage rotating shifts.