General Manager (Operations & Business Development) Immediate Hiring!

Krista Education Sdn Bhd; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading education provider in Kuala Lumpur is seeking a General Manager (Operations & Business Development) to oversee the day-to-day operations of all centres and implement strategic business plans for growth. The ideal candidate will possess strong leadership skills and at least 5-10 years of experience in multi-site management, preferably in early childhood education. This role offers opportunities for significant impact in a dynamic environment.

Qualifications

• Minimum 5-10 years experience in multi-site management.
• Proven track record of managing large-scale operations.
• Experience in strategic planning and business development.

Responsibilities

• Provide overall leadership to all centres.
• Ensure smooth day-to-day operations.
• Develop and execute strategic plans for network growth.

Skills

Leadership

Decision-making

People management

Communication

Analytical thinking

Stakeholder engagement

Education

Bachelor’s Degree in Management

Master’s Degree preferred

Certifications in Education Leadership or Operations Management

Job description

General Manager (Operations & Business Development) Immediate Hiring!

Provide overall leadership to all centres, ensuring smooth day-to-day operations.

Lead and manage a team.

Monitor centre performance indicators including enrollment, revenue, expenses, compliance, and parent satisfaction.

Implement systems and processes to improve productivity, service standards, and operational consistency.

Ensure centres meet licensing, safety, and quality assurance requirements.

Strategic Planning & Business Development

Develop and execute strategic plans for network growth, centre optimisation, and brand positioning.

Identify expansion opportunities (new centres, relocations, mergers, acquisitions).

Lead market analysis and competitive assessments to support business decisions.

Collaborate with Finance to set annual budgets, targets, and business goals.

Drive initiatives that increase enrollment, improve profitability, and strengthen market presence.

Work with the Curriculum and Academic teams to ensure consistent delivery of high-quality early childhood education (Optional, as we welcome corporate leaders).

Ensure teaching quality, classroom practices, and learning outcomes meet company standards.

Support continuous improvement in pedagogy, staff development, and child-centric learning.

Lead, coach, and mentor centre leaders, regional teams, and HQ support teams.

Work with HR on talent planning, workforce forecasting, and succession planning for centre leadership roles.

Drive a culture of accountability, teamwork, and continuous improvement.

Quality Assurance & Compliance

Ensure all centres comply with regulatory and licensing requirements.

Oversee internal audit processes for safety, health, curriculum, and operational quality.

Implement corrective action plans and continuous quality improvement initiatives.

Parent & Stakeholder Management

Maintain high levels of parent satisfaction and brand trust.

Resolve escalated issues professionally and promptly.

Represent the company to external stakeholders, government agencies, and industry bodies.

Drive financial performance of all centres while maintaining service quality.

Analyze financial reports and implement strategies to improve profitability.

Oversee cost-control measures, procurement standards, and resource allocation.

Requirements

Qualifications

Bachelor’s Degree in Management, Finance, Business Development, Education Management, Early Childhood Education, or related field (Master’s preferred).

Additional certifications in Education Leadership or Operations Management are a plus.

Experience

Minimum 5-10 years experience in multi-site management, preferably in early childhood education, or service-based industries.

Proven track record of managing large-scale operations.

Experience in strategic planning, business development, and organizational growth.

Skills & Competencies

Strong leadership, decision-making, and people management skills.

Excellent communication and stakeholder engagement abilities.

Strong analytical thinking with ability to interpret operational and financial data.

Knowledge of education or early childhood education standards and regulatory requirements.

Ability to manage change, drive transformation, and lead high-performing teams.

Key Performance Indicators (KPIs)

• Enrollment growth and centre occupancy rates.


• Network profitability and cost efficiency.


• Centre compliance and quality assurance scores.


• Staff retention and leadership pipeline development.


• Parent satisfaction and brand reputation.


• Successful implementation of strategic expansion initiatives.

Age 30-50

Able to travel

Able to speak Chinese will be an advantage

Your application will include the following questions:

• What's your expected monthly basic salary?


• How many years' experience do you have as an Education Manager?


• Which of the following types of qualifications do you have?


• Which of the following languages are you fluent in?


• How would you rate your English language skills?