General Manager - Club Operations & Facilities

Michael Page International (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A prestigious golf club in Kuala Lumpur seeks a General Manager to oversee full operations. This role demands strong leadership in a complex environment, focusing on service standards, people management, and operational excellence. Candidates are expected to have substantial experience in managing clubs or similar operations. The position offers autonomy in shaping operational strategies and maintaining high professionalism and integrity within the team.

Benefits

Opportunity for professional growth

High level of autonomy

Involvement in facility enhancement projects

Qualifications

• Proven experience as a General Manager or senior operational leader.
• Strong track record in leading through change and service enhancement.
• Mature, firm, and fair people leadership style.

Responsibilities

• Lead and manage full operations of the golf club.
• Ensure high service standards and cohesive department operations.
• Oversee renovation and major maintenance projects.

Skills

Leadership

Facilities Management

Stakeholder Management

Operational Excellence

Service Standards

Job description

General Manager- Club Operations & Facilities

This role leads the full operations of a prestigious members-only golf club, with accountability for people leadership, facilities, service standards, and stakeholder management. It suits a seasoned operator with experience in complex environments and upgrading or renovation projects, who can drive excellence beyond day-to-day management.

Our client is one of Malaysia's prestigious and well-established golf clubs. With a strong operational foundation and ongoing enhancement initiatives, the club is focused on maintaining world-class standards across golf course management, facilities, and member experience. Professionalism, integrity, and respect are core to its culture, making it an environment where effective leadership and strong people management are highly valued.

Description

• Full accountability for day-to-day operations of the golf club
• Ensure all departments operate cohesively, efficiently, and professionally
• Maintain high service standards befitting a prestigious members-only club
• Lead, coach, and manage department heads and operational teams
• Build a disciplined, respectful, and accountable working culture
• Address performance gaps and establish succession planning
• Be a strong people manager—firm, fair, and approachable
• Maintain good relationships with members and all stakeholders.
• Handle member issues with maturity, discretion, and fairness.
• Represent the club and uphold the highest standard of professionalism at all times.
• Oversee golf course and all sporting operations and events
• Ensure proper and timely maintenance of the golf course, sports and other facilities through proper financial budgeting and management, effective manpower planning, and timely maintenance cycles.
• From time to time, oversee renovation, upgrading, major maintenance and construction-related projects
• Work with consultants, contractors, and internal teams on facilities projects
• Prior experience in large-scale projects, renovations, or facilities management is an advantage

Profile

• Proven experience as a General Manager or senior operational leader in clubs, resorts, hospitality, leisure, gaming, or similar complex operations
• Demonstrated ability to manage non-routine, high-complexity operations (e.g. integrated resort, large leisure facility, or members-only club)
• Strong track record in leading through change, including operational improvements, restructuring, or service enhancement initiatives
• Extensive experience managing multiple departments (operations, facilities, F&B, sports, maintenance, security, admin) through capable department heads
• Mature, firm, and fair people leadership style, with experience managing senior leaders and large operational teams
• High credibility in handling demanding members or stakeholders with discretion, authority, and professionalism

Job Offer

• Opportunity to lead one of Malaysia's most established and prestigious members-only golf clubs
• A role with full operational accountability and decision-making authority
• Exposure beyond steady-state operations, including upgrading, renovation, and asset enhancement projects
• Involvement in the evolution of sporting and recreational facilities (e.g. golf course, sports amenities, new facilities)
• Environment that values professionalism, integrity, and strong people leadership
• High level of autonomy to shape standards, culture, and operational excellence

To apply online please click the ‘Apply’ button below. For a confidential discussion about this role please contact Eve Khor on [phone] .
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.