General Manager - 3PL (Third Party Logistics)

Quanterm Logistics Sdn Bhd; Shah Alam; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading logistics provider in Shah Alam is seeking a General Manager for their 3PL division. The candidate will oversee all strategic and operational functions, ensuring profitability, risk management, and regulatory compliance. With a Bachelor's degree and 10–15 years of experience in a similar field, the successful applicant will drive commercial strategies and improve customer experience, all while ensuring adherence to best practices in logistics and supply chain management. This role offers the opportunity to lead a passionate and professional team.

Qualifications

• 10–15 years of senior leadership experience in 3PL, contract logistics, warehousing, or supply chain management.
• Proven P&L ownership and strong commercial acumen.
• In-depth expertise in 3PL operations and regulatory compliance.

Responsibilities

• Provide strategic leadership and direction for the 3PL business.
• Hold full P&L accountability for the 3PL division.
• Define and drive commercial growth strategies.

Skills

Leadership

P&L Management

Risk Management

Operational Excellence

Customer Experience (CX)

Education

Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Engineering or related field

Job description

General Manager - 3PL (Third Party Logistics)

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Provide overall strategic leadership and direction for the 3PL business, encompassing Contract Logistics, and Warehouse Operations, ensuring alignment with corporate objectives and market positioning.

Hold full P&L accountability for the 3PL division, including revenue growth, cost optimisation, budgeting, profitability, and overall financial performance management.

Define and drive commercial growth strategies through expansion of existing key accounts, acquisition of new customers locally and overseas, and close collaboration with Sales and Marketing teams.

Establish and govern operational excellence frameworks, including performance standards, service benchmarks, and scalable operating models to ensure cost-effective and reliable 3PL solutions.

Lead continuous improvement and transformation initiatives, leveraging best practices, process optimisation, digitalisation, and automation to enhance operational efficiency and customer experience (CX).

Identify, assess, and manage business, operational, regulatory, and financial risks, ensuring robust governance, contingency planning, and timely corrective actions.

Ensure full regulatory and bonded customs compliance, while maintaining senior-level relationships with customs authorities, regulators, service providers, and strategic partners, including oversight of contracts and SLAs.

Provide executive leadership and people governance, setting KPIs, driving performance accountability, succession planning, safety and compliance culture, and contributing to corporate strategy and long-term business sustainability.

Requirements:

Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, Engineering, or related field with 10–15 years of senior leadership experience in 3PL, contract logistics, warehousing, or supply chain management.

Proven P&L ownership with strong commercial acumen, including budgeting, cost control, profitability management, revenue growth, and business development across local and international markets.

In-depth expertise in 3PL operations, contract logistics, bonded warehouse operations, and end-to-end supply chain solutions, with solid knowledge of bonded customs and regulatory compliance.

Demonstrated ability to lead, multi-functional teams and external partners, set KPIs, drive performance management, negotiate vendor contracts, and govern SLAs and service performance.

Strong strategic leadership, analytical, and change management capabilities, with excellent stakeholder engagement skills.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?

Quanterm Logistics is a leading service provider in international freight forwarding and total logistics, with head office in Shah Alam and offices in Port Klang, Penang, Johor Bharu and Kuching and regional offices in Jakarta, Sydney, Manila, Ho Chi Minh City, Myanmar and Cambodia. With constantly evolving and challenging environment, this business offers extensive opportunities for those wishing to enter into a demanding yet rewarding role.

We are on the lookout for new talents who are passionate, innovative and committed to excellence to be part of our highly professional team.