General Manager

MACTION SDN. BHD.; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur seeks an experienced General Manager (GM) to oversee operations and drive business growth. The GM will lead initiatives in training program design, business development, and team leadership. Candidates should have a bachelor's degree in a relevant field and experience in management. Proficiency in English and Malay, with Mandarin being a plus, is required. This role offers an opportunity to shape the company’s strategic direction and elevate its brand presence.

Qualifications

• Preferably Bachelor’s degree in Business, Management, or a related field.
• Proven experience in developing and conducting training programs.
• Strong understanding of business strategy and organizational development.

Responsibilities

• Oversee company operations to ensure business goals are achieved.
• Develop strategies to grow the company’s presence.
• Design impactful training programs that address business challenges.
• Lead and mentor a high-performing team.
• Provide strategic consultation to business owners.

Skills

Business strategy formulation

Training program design

Franchise management

KPI formulation

Strong communication skills

Education

Bachelor’s degree in Business or Management

Job description

Job Description

We are seeking an experienced General Manager (GM) to spearhead the company’s growth, elevate our brand presence, and drive overall business excellence. The ideal candidate will have a strong background in business development, franchise management, training program design, SOP and KPI formulation, and corporate performance enhancement, as well as the ability to provide strategic consultation to entrepreneurs and business owners.

Key Responsibilities

• Strategic Leadership: Oversee company operations to ensure business goals, growth targets, and profitability objectives are achieved.
• Business Development & Expansion: Develop and execute strategies to grow MACTION’s presence in executive education, franchise consulting, and corporate training. Identify new opportunities and partnerships to drive sustainable business growth.
• Training Program Innovation: Design, develop, and enhance impactful training programs or workshop modules that address current business challenges, industry trends, and client needs.
• Team Leadership & Development: Lead, mentor, and inspire a high‑performing team to achieve company objectives while fostering a culture of collaboration, innovation, and continuous improvement.
• Client & Business Consultation: Provide strategic consultation to business owners, entrepreneurs, and franchise operators on operational improvements, performance optimization, and growth strategies.
• Sales & Marketing Leadership: Collaborate with the marketing and sales teams to plan and execute strategies that enhance brand visibility, attract clients, and strengthen market positioning.

Job Requirements

• Preferably Bachelor’s degree in Business, Management, or a related field.
• Proven experience in developing and conducting training programs, as well as establishing SOPs and KPIs.
• Strong understanding of training program design, business strategy, and organizational development.
• Proficiency in English and Malay; Mandarin proficiency is preferred to effectively communicate with Mandarin‑speaking clients (spoken and written).

Application Questions

• How many years' experience do you have as a manager / team lead?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a general manager?
• Do you have experience in a sales role?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?