General Insurance Broker Assistant

EMAPTA; Remote; MYR 100,000 - 150,000; Full time

Job summary

A dynamic insurance brokerage in Kuala Lumpur is seeking a General Insurance Broker Assistant who is fluent in Mandarin. The role involves supporting insurance brokers with quote processing, policy renewals, and compliance documentation. Candidates should have 3-5 years of experience in insurance, and familiarity with Steadfast Insight is preferred. The company offers a permanent work-from-home setup, eight days of annual leave, and a supportive work environment with opportunities for upskilling through Emapta Academy courses.

Benefits

Permanent work-from-home arrangement

Eight days annual leave

Unlimited upskilling through Emapta Academy courses

Diverse and supportive work environment

Qualifications

• At least 3-5 years of insurance experience (brokerage preferred); open to senior-level candidates.
• Proficient in English and Mandarin (written/verbal); Cantonese is a plus.
• Comfortable using WeChat for internal communication.

Responsibilities

• Process new domestic quotes by gathering options and issuing documents.
• Handle policy endorsements and cancellations, communicating with underwriters.
• Ensure all work complies with insurance standards and documentation practices.

Skills

Administrative accuracy

Communication skills

Attention to detail

Teamwork

Education

Tier 2 qualification or in progress

Tools

Steadfast Insight

WeChat

Job description

Protecting Businesses, Powering Growth-One Policy at a Time

Our client is a dynamic Australian-owned insurance brokerage specializing in tailored business protection across industries. With offices in Adelaide, Sydney, and Brisbane, they deliver personalized insurance solutions-ranging from business and public liability to property and professional indemnity coverage. Known for their client-first approach, innovative tools, and deep industry expertise, they help businesses confidently navigate risks.

Job Description

As a General Insurance Broker Assistant (Mandarin Speaking), you will play a vital role in delivering quality support to insurance brokers and clients. You'll process domestic quotes, handle policy renewals and changes, and manage key compliance documentation-all while ensuring exceptional service and operational accuracy.

Job Overview

Employment type: Full-time

Shift: Monday to Friday, 09:30 AM - 06:30 PM

Work setup: Permanent work-from-home

• Permanent WFH arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• At least 3-5 years of insurance experience (brokerage preferred); open to senior-level candidates
• Tier 2 qualified or in progress
• Familiarity with Steadfast Insight (or willingness to learn)
• Proficient in English and Mandarin (written/verbal); Cantonese is a plus
• Comfortable using WeChat for internal communication

Core Skills

• High administrative accuracy and excellent document management
• Knowledge of PDS, TMD, FSG, and basic compliance
• Strong communication and teamwork skills
• Impeccable attention to detail and time management

Your Daily Tasks

• Process new domestic quotes by gathering options, issuing documents, and organizing them in Insight
• Handle policy endorsements and cancellations, communicate with underwriters, and issue invoices
• Support policy renewals and remarketing tasks with competitive quoting and documentation
• Perform essential admin work including policy checks, Certificates of Currency, and electronic filing
• Assist in handling complaints in accordance with RG 271
• Ensure all work complies with insurance standards and documentation practices

Who Are We

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office. Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.