General Clerk Associate Representative

Cigna; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global health service company in Kuala Lumpur is seeking a General Clerk Associate Representative to manage document flow and claims processing. The ideal candidate will be fluent in English, self-motivated, and detail-oriented. This role offers a dynamic work environment within a growing international team, with competitive salary conditions.

Benefits

Market-related salary conditions

Challenging job in a growing enterprise

Dynamic company culture

Qualifications

• Fluent in both verbal and written English is essential.
• Self-motivated with the ability to complete tasks with little supervision.
• Exceptional attention to detail is required.

Responsibilities

• Manage intake documents and process claims.
• Perform data entry and verification duties.
• Triaging the flow of provider claims.

Skills

Fluent in English (Verbal & Written)

Self-motivated with a proactive approach

Exceptional attention to detail and accuracy

Excellent problem solving skills

Ability to work well in a team environment

Education

Diploma or Degree from a recognized institution

Job description

General Clerk Associate Representative (Kuala Lumpur, Malaysia)

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service 85 million customer relationships throughout the world. The Cigna office in Kuala Lumpur operates as a “liaison office”, providing administrative support to its parent company in Belgium, in relation with health insurance administration service.

The Belgium office is the headquarters of a dedicated unit of Cigna, which focuses on the needs of International Organisations. This unit has over 50 years of experience in designing, implementing and managing international group health insurance and employee benefits programs for international and locally recruited staff from Intergovernmental (IGO) and Nongovernmental (NGO) Organisations. These programs cover medical as well as incapacity, disability and life benefits, and offer a range of health and well-being services.

For our office in Kuala Lumpur, Malaysia we are looking for a General Clerk Associate Representative.

The Position:

A vacancy has arisen within Provider Intake Department opening up the opportunity for an enthusiastic, highly motivated and driven individual to join our Operations Team. You will be responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back office environment.

Main Duties/Responsibilities:

• Management of Intake documents
• Sorting, processing and vetting of claims first hand for claims payment
• Electronic transfer of received claims to the various platforms
• Triaging the flow between members and provider claims
• Operates data entry devices to perform a variety of data entry and verification duties
• Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
• Formats and produce documents
• Peer to Peer Validation Checks
• Triaging the flow of Provider claims- Data Governance
• Works with numbers (i.e., add, subtract, multiply and divide)
• Uses word processing, spreadsheet, database or other software on a computer
• Any other tasks assigned

Skills/Qualities:

• Fluent in English (Verbal & Written)
• Has the ability to complete tasks with little or no supervision
• Self-motivated with a proactive approach
• Exceptional attention to detail and accuracy
• Ability to take ownership
• Work well in a team environment
• Ability to learn in a virtual environment
• Excellent problem solving skills
• Confidentiality Management of Data
• You have graduated with a Diploma or Degree from a recognized institution.

OUR OFFER

• A challenging job in an international and growing enterprise.
• A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
• Market - related salary conditions

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.