GEA Liaison Officer

CelcomDigi; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a GEA Liaison Officer to manage compliance with GEA requirements and improve internal processes. The candidate should have a degree in a relevant field and at least 3 years of experience in the telecommunications industry. Responsibilities include managing daily requests, ensuring SOP compliance, and maintaining logs for all GEA activities. This role offers opportunities for professional growth in a dynamic and innovative environment.

Qualifications

• Familiarity with the requirements of the Communications and Multimedia Act 1998 & Personal Data Protection Act 2010.
• At least 3 years relevant experience in the telecommunications industry or managing stakeholders.

Responsibilities

• Manage daily GEA requests within expected timelines.
• Ensure compliance to Authority Request SOP requirements.
• Assist in improving GEA management processes.
• Attend to requests for recording statements and ensure court attendance.
• Maintain logs and records for all GEA requests.

Skills

Good communication skills

Stakeholder management

Data analytics

Proficient in English

Proficient in Bahasa Malaysia

Education

Degree/diploma in Mass Communication, Business Administration, Information Management or equivalent

Tools

PowerPoint

Excel

Microsoft Word

Job description

GEA Liaison Officer

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco‑tech company, building on two well‑loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Date: 5 Jan 2026

Employment Type: Permanent

City: CelcomDigi Tower, Petaling Jaya

Job Description

We're seeking a GEA Compliance Officer to manage daily enforcement agency requests, ensure SOP compliance, improve processes, and maintain accurate records. The role includes attending to statement requests and court subpoenas, while identifying and implementing process improvements.

Responsibilities

• Managing daily GEA (Government Enforcement Agency) requests within the expected timelines.
• Ensuring compliance to the Authority Request SOP requirements and other internal governing documents in information extraction and dissemination.
• Assisting in improving GEA management processes and procedures, identifying weaknesses of current control processes and making recommendations for improvement and following up until proper corrective action is implemented.
• Attending to requests for recording statements by GEAs and ensuring court attendance upon being subpoenaed by court.
• Maintaining detailed logs, record keeping and dashboard for all GEA requests managed by the department.

Requirements

• Familiarity with the requirements of the Communications and Multimedia Act 1998 & Personal Data Protection Act 2010. Experience in proper handling of data protection regulations is an added advantage.
• Good communication and stakeholder management skills.
• Skilled in the use of information systems, databases, data analytics, PowerPoint, Excel and Microsoft Word.
• Good proficiency in English & Bahasa Malaysia.
• A degree/diploma in Mass Communication, Business Administration, Information Management or other equivalent qualification.
• At least 3 years relevant experience in the telecommunications industry or working with a major corporation or multi‑national organization managing internal and/or external stakeholders.

Business Unit

Corporate Affairs

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre‑screening conversation, interviews and/or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco‑tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

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